Positive: Professionalism, ResponsivenessFirst and foremost, I would like to truly thank Phil and his team, specifically Jennifer, for their compassion and diligence throughout this entire 23 month ordeal of ensuring I received the proper treatment and dealing with the insurance companies, of whom were extremely difficult to deal with and purposely delayed much of this case.My friend and I was involved in a horrible accident when this reckless driver ran a stop sign and t-boned my vehicle. After the accident, we went to another law firm in Rosemead and after a roughly 15 minute “consultation,” I realized that they were more concerned about the other party’s policy limit and the monetary value of the case. That firm also had the audacity to bill us $600 for this “consultation.”Thankfully, we were referred to Hess & Nghiem. For our first consultation, Phil drove from his office in Santa Ana to meet us in Alhambra, which isn’t a short distance. And after several minutes of speaking with him, it was very clear that Phil genuinely cared about our well-being and ensured we received the proper treatment for our injuries. He patiently and thoroughly addressed every question and concern we had, which also included the difficulties of switching attorneys.Throughout the remaining process, he was always available for us to answer any questions we had. Phil and his team were extremely diligent and regularly checked in with us to ensure our treatments were actually helping our recovery. This truly goes to show how compassionate and genuine Phil and his team are.I am truly thankful for Phil, Jennifer and the rest of the firm for everything they have done to assist in this difficult process.First and foremost, I would like to truly thank Phil and his team, specifically Jennifer, for their compassion and diligence throughout this entire 23 month ordeal of ensuring I received the proper treatment and dealing with the insurance …More
First and foremost, I would like to truly thank Phil and his team, specifically Jennifer, for their compassion and diligence throughout this entire 23 month ordeal of ensuring I received the proper treatment and dealing with the insurance companies, of whom were extremely difficult to deal with and purposely delayed much of this case.