H&R Block

Critical: QualityThe underlining demeaning tone I received is what left me irritated nevermind the fact that information they used was wrong on my files and they confused my file with someone else who’s name wasn’t even close to mine. I didn’t think it would be difficult to work with HnR Block but the people there have accomplished that very well.Yes I did lose my copy (irresponsible of me) and when I went to do my student aid I realized I needed a new copy because of the information not matching. I called and their response was “so you didn’t save or lost the one we gave you”, I avoided the condescending question by asking “may I have a copy of my taxes” she then responded “you didn’t answer my question, did you lose the one we gave you?”.I’m sorry but does that matter? I’m just asking for a copy so obviously I lost the original and asking that question I feel like is to massage your ego. She began to laugh on the other side of the line when I said “yes, that’s why I need a copy”, I feel they have forgotten what customer service is. I believe her name is Kathe and I’ve noticed other reviews having issues with this individual.Everyone else at HnR seem really nice and kind but this particular person makes doing business there a difficult task rather than easy and simple. When I walked in and sat down she asked me to smile and laugh for her. It’s uncomfortable and weird to talk to customers like this. Will never go here again.The underlining demeaning tone I received is what left me irritated nevermind the fact that information they used was wrong on my files and they confused my file with someone else who’s name wasn’t even close to mine. I didn’t think it …More

The underlining demeaning tone I received is what left me irritated nevermind the fact that information they used was wrong on my files and they confused my file with someone else who’s name wasn’t even close to mine. I didn’t think it would be difficult to work with HnR Block but the people there have accomplished that very well.

Critical: ProfessionalismI have been seeing Joe for many years and he has always been wonderful to my mother and I. When I stopped by to check on a bill I got for the 2016 year someone named Kathe basically told me to pay it that I was given the amended tax form to send out. I did not recall this but she basically insisted it was my fault to pay and tough luck. I was hoping to just get more information but she obviously did not have time for me and did not want to help me outside the business (wasnt allowed in). Then, as my mother passed away a month ago; she specifically said ” Joe even did your taxes for free because your mother passed away”. Are you kidding me? This is how you treat a customer outside in the middle of the day? I stated with that I was not going to be back doing business with them and was told good bye, she could care less about me as a customer. I wanted to simply understand was there a possibility something happened, she immediately stated I was wrong and that is that. Joe Rabbit is a wonderful person and great at his job but this person stepped over the line stating I got a freebie because my mother died; this was not why it was because there was a tax issue and they happily offered to do my taxes this year at no cost. Im more then disappointed, if I owned this business I would fire this woman for her moral indignation to me regarding my mother, Im so disappointed.I have been seeing Joe for many years and he has always been wonderful to my mother and I. When I stopped by to check on a bill I got for the 2016 year someone named Kathe basically told me to pay it that I was given the amended tax form to …More

I have been seeing Joe for many years and he has always been wonderful to my mother and I. When I stopped by to check on a bill I got for the 2016 year someone named Kathe basically told me to pay it that I was given the amended tax form to send out. I did not recall this but she basically insisted it was my fault to pay and tough luck. I was hoping to just get more information but she obviously did not have time for me and did not want to help me outside the business (wasnt allowed in). Then, as my mother passed away a month ago; she specifically said ” Joe even did your taxes for free because your mother passed away”. Are you kidding me? This is how you treat a customer outside in the middle of the day? I stated with that I was not going to be back doing business with them and was told good bye, she could care less about me as a customer. I wanted to simply understand was there a possibility something happened, she immediately stated I was wrong and that is that. Joe Rabbit is a wonderful person and great at his job but this person stepped over the line stating I got a freebie because my mother died; this was not why it was because there was a tax issue and they happily offered to do my taxes this year at no cost. Im more then disappointed, if I owned this business I would fire this woman for her moral indignation to me regarding my mother, Im so disappointed.