The UPS Store

  4.0 – 79 reviews   • Shipping and mailing service

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The UPS Store #2946 in Ogdensburg offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services – locally owned and operated and here to help. Stop by and visit us today – Off Rte 37 In The Gateway Shopping Center Next To Olympia Sports.

Store offering shipping, packaging, printing & other services, plus office supplies.

Hours

Thursday7:30AM–6PM
Friday7:30AM–6PM
Saturday9AM–4PM
Sunday10AM–2PM
Monday7:30AM–6PM
Tuesday7:30AM–6PM
Wednesday7:30AM–6PM

Address and Contact Information

Address: 2981 Ford Street Extension, Ogdensburg, NY 13669

Phone: (315) 393-1188

Website: https://locations.theupsstore.com/ny/ogdensburg/2981-ford-st-extension?utm_source=Yext&utm_medium=organic&utm_campaign=Listings

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Reviews & Complaints

Gina Shoen
The service is great. HOWEVER… until the border reopened recently you could always run in, or more importantly SAFELY DRIVE BY. The owners of this business allow Canadians picking up packages to park in the fire lane blocking traffic ALL the time. Not for giant orders, for small orders, to drop things off to ship and to run in and stand in line for 30 minutes. Its not just annoying, its unsafe for passersby. Park in the ASTOUNDINGLY close parking spots FFS.
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Layna Conibear
Love this place! We have been picking up weekly from them for 3 years and they have never lost a package. Great service and they even bring my packages to my car when i have the baby and cant carry them. $5 per box is also quite reasonable. Only thing I would like to see if possible is Sunday hours again. That was always the best time to come and probably is for a lot of Canadians since it’s not a work day. Thanks Guys!!
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Dominique Scapillati
I’m not one to take to google to write a review, but I had to take the time to say that the staff at this UPS location are amazing. They are friendly, personable, and extremely helpful. I’ve had nothing but great experiences at this location, they make the cross-border trip worthwhile. Would recommend to anyone close to the American border that needs to grab something that does not ship to Canada-A+ experience
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Alex McPhail
I am a Canadian who does a lot of cross-border shopping. I used to use the UPS store for my pick-ups, but no longer. I have had too many problems with them. I use a competitive service that is much better organized.
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Iva Samardzic
On Friday I went to get a package (a ping pong table) that I thought would be a regular package. Turns out it was a freight package and couldn’t even fit in my large 7 seater SUV. The guys working at UPS were so helpful and kind. I went to Lowe’s nearby and bought straps. The UPS guys help me get it on top of my car and strapped it. Some would never do that and I would not be able to bring this massive table home to Ottawa, Canada. Thank you so much for your amazing customer service!
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Jeff Moat
I’ve been coming to this UPS for years but that will now stop. On my last visit, I just found out that they’re charging you extra for packages that have been sitting around for a while. I realize this has always been their policy but they’ve never enforced it – until now. I can’t get down to Ogdensburg (live in Canada) often so sometimes it can be 6-8 weeks before I pick things up. Canadians be aware! Switched my business to MyUSAdress (also in Ogdensburg) as they don’t charge for items left up to one full year. Same rates. Sorry UPS … loved ya but now am leavin’ ya
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Deborah Dixon
Employee typed in wrong shipping address so package was returned to me damaged & torn. They did recognize their mistake, but I had to wait nearly half an hour for the owner to get off the phone (his priority was to get his copy machine fixed). A very nice older gentleman finally took care of the package – thank you Sir. Not impressed with the owner/manager at all. Customers: check that the shipping label has the correct address, don’t expect the owner/manager to make you a priority. I mail over 3,000 items a year via USPS & this is my 2nd UPS experience — hope to avoid having to use their services in the future, but have learned some lessons if there is a next time!
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Eli Rich
I have been using their service for years coming from Ottawa. I saved 100s of dollars in shipping fees. Their staff is very helpful and friendly. Small or big items no issue. (PS: the new opening hours are not so convenient anymore: Sunday closed!!! which means I am not able to come for weeks! It is always very busy on Sundays so why the new schedule?)
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Ben Staneland
My family and I use this location exclusively for receiving all our US online purchases. The staff are always very polite, courteous and willing to help. They allow free use of their package carts for hauling the large items back to our car. The location is clean and there is always someone at the front counter to greet us. Driving down from Canada we always make it a fun trip by stopping for authentic NY pizza or tasty Chinese buffet in Ogdensburg.
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Genevieve Gascon
Too bad that there’s not a lot of places that offers this to Canadians. I’ve been using this service for 10 years and I have to say that it gets worse and worse every time. The manager Michael deals with too many things at once, the staff is horrible, rude, rude…. did I say rude ? I mean come on, its like their waiting on a colonoscopy or something.
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